Tailored for Self‑Exclusion
Monitors entrances and sales points to identify registered self‑excluded customers.
SentinelRecognition — Retail Facial Recognition for Compliance
Built in partnership with Nsoft Vision, SentinelRecognition is a retail facial recognition system tailored to protect self‑excluded customers and support regulatory compliance.
- self-exclusion
- compliance
- security
- responsible gambling
What is SentinelRecognition?
Facial recognition for responsible retail compliance.
SentinelRecognition automatically detects self‑excluded customers and triggers multi‑channel alerts and interventions to protect vulnerable individuals while safeguarding operators against regulatory risk.
Regulatory Compliance
Helps operators comply with national regulations and responsible gambling obligations.
Automated Actions on Detection
- Automated phone call to head office with customer details and shop contact.
- Automated phone call to self‑excluded customer prompting them to leave.
- Automated email & SMS to the customer with care service info and tap‑to‑call link.
- Automated email to GRAI with detection event and actions taken.
- Integration with National Register of Self‑Excluded Customers (in development).
Benefits
Protect customers, protect your business.
Responsible Gambling Support
Proactively intervenes to protect vulnerable individuals.
Operator Protection
Reduces regulatory fines and reputational risk by ensuring compliance.
Multi‑Channel Automation
Calls, emails, and SMS ensure no detection goes unaddressed.
Facial recognition designed for retail compliance.
SentinelRecognition helps operators support responsible gambling while meeting strict regulatory requirements.
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